Implementation & Support Engineer

Do you want to help solve grid congestion into something slightly less dramatic and better for our future? We’re growing faster than the list of Trump’s diplomatic blunders and need someone who can help our Customer Operations & Delivery team to… well, deliver. We’re looking for someone with the right mindset, who’s ready to take full ownership of our smart EMS’ implementation to customers and make sure that the fabled on-time / on-budget / happy customer perfect storm finally happens.

😏 This is what you say at parties

“I make sure people with dreams have the power to realise them. Literally, I make sure that all our customers’ energy assets play to the tune of an AI-enabled Energy Management System so that they have the power to grow.”

🔥 What you’ll be doing:

👉 Implementation specialist: you’ll be coordinating the implementation of EMS projects with our installation partners, from contract execution to handover to our Customer Support team, making sure they have access to the correct resources and set things up correctly so that our end-customer’s EMS runs correctly from the get-go!

👉 Troubleshooting mindset: you’ll be the escalation point for implementation issues, and first line support when it’s needed. Whether it’s a hardware, Tibo EMS or site-related issue, you know how to narrow it down to the root cause and work with our Partners to fix it. You also know know your limits and escalate internally to minimize downtime for our Customers.

👉 Pleasant but not pleasing: you’ll make sure to maintain good relationships with our end-customers, our Installation Partners and our hardware & services suppliers.

👉 Future-proofing growth: you’ll be working closely with our Strategy and Product teams to make sure the product goes in the right direction, as you’ll be Tibo’s best source of information when it comes to how well our solution implements and integrates to end-customer environments.

👉 Ultimately, you are the face of our EMS-product, representative of Tibo’s quality of service to Partners and Customers alike.

🎯 You’ll thrive in this role if you have:

✔️ Native fluency in Dutch, as all of our customers today are from the Netherlands or Belgium.

✔️ Professional fluency in English, as our team is international and English is our work language internally.

✔️ 2 to 4 years of experience with installing, maintaining or delivering energy systems: distribution boxes, inverters, transformers, energy assets. You also know the difference between a kW and a kWh.

✔️ Completed vocational or technical training (MBO level 2–3 or equivalent) in electrical engineering, electrotechnical engineering (elektro & techniek), or a related field.

✔️ If your experience or qualifications don’t exactly fit what we ask of you, but you are convinced that you have the skills, talent and/or complementary work experience to make this work, please apply and we promise to give your application as much attention as all the others.

✔️ An strong affinity with IT: IP-addresses configuration & management, business networks, communication protocols.

✔️ Proven planning & communication skills, with customers, and able to handle difficult conversations.

✔️ Experience with the Microsoft365 suite of tools

✔️ Familiarity with online software like Freshdesk, [Monday.com](http://monday.com/), Hubspot, Notion

✔️ A passion for juggling 60% of planned work, 30% of ever changing priorities based on what the business needs and 10% of personal initiative.

✔️ As a bonus, some experience with use of advanced AI tools, API, integration tools like Zapier, and smart work-management software.

💗 This is what we stand for:

✔️ We love ownership. New ideas are welcomed, and experimentation drives our growth. We’re building — which means we expect you to take ownership. Not everything is perfectly structured yet, so if you’re looking for a smooth ride, this isn’t for you. You need to have a true start-up mindset.
✔️ No BS. We keep things simple: direct communication, quick decisions, and the freedom to take responsibility.
✔️ Work hard, play hard. Beyond work, we go bouldering, play D&D, and enjoy a game of pool.

💼 What we offer:

✅ The chance to improve project delivery as a function as Tibo Energy grows and changes

✅ Salary between €4500 and €5500 (depending on factors like technical knowledge, experience in our field and current network within our Partner ecosystem)

✅ Personal development budget (yes, you can spend it on attempting to learn python for the 5th time)

✅ Stock Appreciation Rights (SARs) giving you the opportunity to benefit from our company’s growth and success

✅ Comprehensive pension plan

✅ Travel allowance, laptop, and unlimited Post-its

✅ Weekly & monthly team socials

✅ The opportunity to work in a company that’s changing the future of energy

✅ A dynamic and motivated team with direct communication and an informal atmosphere

We’re committed to building a diverse and inclusive team.

We know that different perspectives make us stronger — and better at what we do. We welcome applications from people of all backgrounds, experiences, and identities, even if you don’t tick every box in the requirements. If you’re excited about the role and our mission, we want to hear from you.

⚡ About Tibo Energy

We build the smartest Energy Management System (EMS) on the market. Powered by AI, designed for scale, and built to simplify energy decisions in complex environments.

Our EMS helps businesses reduce CO₂, costs and grid congestion and prepares them for the next phase of the energy transition: distributed, intelligent and proactive energy networks.

We’re based in Eindhoven and Amsterdam, live across the Benelux, and entering Germany.